Dig-Smart Professional – Desktop Ticket Management for Mapping, Data Integration and Analysis of One Call Tickets

Dig-Smart Professional is comprehensive, geographic information systems-based software for mapping, analyzing and managing daily ticket volumes. Using Dig-Smart Professional allows you to take control of each ticket by mapping and visualizing its exact location while overlaying your own base-data to analyze the proximity of underground facilities. Dig-Smart Professional was the original product developed by Dig-Smart, LLC and has been actively serving utility operators since 2001.

Key Features

The GIS-Centric Approach

• Utilize your existing GIS to manage locates
• Map each ticket automatically based on it’s address information
• Develop “push-pin” maps for all tickets received
• NAGCS® certified software guaranteeing its ease of integration with your data and existing framework.
• Use the industry-leading GIS software ArcGIS® as the platform for all ticket analysis.

Ticket Analysis

• The contents of each incoming ticket are extracted and pushed into a database allowing the ticket to interact with mapping.
• A mapping-based overlay environment allows each ticket to be analyzed against the existing datasets for your jurisdiction.
• A spatially intelligent buffer is generated for each ticket site allowing end-users to visualize the proximity of a dig to the operator’s underground facilities.
• End-users are provided with a “recommended” course of action based on this spatial intelligence (i.e. Site Requires Stake-Out or Site All-Clear).
• Ticket locations are generated using advanced geocoding technologies, stored locally.

Ticket Assignment

• Using GIS-based data such as a geographic look-up zone, tickets can be sorted based on territories, quadrants, zones, municipality or any other geographic-determining factor.
• The management and assignment of tickets can also be achieved by utility type; allowing electric to see electric tickets only and water to see water tickets only, etc.
• If no look-up zone or type assignment is available, tickets can be simply printed, faxed, emailed or saved.

Database Integration

• Dig-Smart Professional is designed to work exclusively with MS SQL Server Express 2005®.
• All tickets received are managed inside of a grid with the grid being a table-based display of each ticket request received by your organization.
• After the grid interacts with the ticket, geographic coordinates (x/y) are generated and stored directly and permanently in the database.
• The database can be accessed and pinged by reporting software to produce comprehensive and merged reports which calculate labor costs per ticket and overall ticket processing performance.
• Archive retrieval is performed inside of the database allowing any action taken on any ticket from any point in history to be queried and displayed.
• Single user access to the database is provided at this level

Permissions Control and Management

• Dig-Smart Administrators can define multiple levels of users via a database controlled, user permissions console.
• Only a single user can access the database at a time however multiple user accounts can be generated with various levels of permissions.

Within both Dig-Smart Professional and Dig-Smart Enterprise are several components which comprise the software. These individual components perform various functions onto their own but when combined into the Professional or Enterprise solution, they are known as the Dig-Smart (Professional or Enterprise) “Family of Products.”

Dig-Smart Analyzer
This component is the actual integration point and main user interface in the ArcMap® environment. Registered as an ESRI™ extension, Dig-Smart Analyzer allows users to have direct access into the GIS.

Dig-Smart Tools
Dig-Smart Tools works in conjunction with Dig-Smart Analyzer and provides administrative controls and settings which impact the Dig-Smart Analyzer environment. Only a Dig-Smart Administrator is granted access to the Dig-Smart Tools component.

Dig-Smart Server
As the main control console for many functions of Dig-Smart, Dig-Smart Server serves as the gateway for all communication-related and database-related aspects of the software. Dig-Smart Server’s subcomponents control electronic positive response, inbound ticket retrieval, database schema management and data extraction.

Dig-Smart Reports
Dig-Smart Analyzer comes with out-of-the-box reporting generation technology. Using simple to use forms, users can generate a number of different table-based reports. In addition, ticket data can be exported directly to MS Excel as well as to ESRI Shapefiles or Feature Classes. This function makes Dig-Smart Reports the most advanced ticket reporting software anywhere by proving full GIS-based and administrative-based reporting capabilities.
Sample Administrative Report | Feature Class Generation Form

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