Dig-Smart technology is aimed at utility companies who manage and account for one-
call ticket management. Tickets are electronic records or work order requests generated by anyone using machine operated equipment to excavate a site. This would include operators of heavy industry equipment such as bulldozers and wheel saws but would also include lightweight equipment rentals from home improvement centers such as augers and jack hammers.

As each project begins, the person or company performing the excavating must call the state, provincial or regional one-call center governing that area. This may be something as simple as calling 8-1-1 or visiting a website and completing a web form. Once the data is captured by the one-call center, a ticket is generated and distributed to all utility operators in possession of underground infrastructure. This includes both public and private utilities alike.

Once the ticket is received by the utility owner, Dig-Smart technology can take that electronic record and bring the information directly into a geographic information system. At this point the ticket is visualized and mapped on a computer allowing the utility owners to quickly make decisions on which sites require staking or marking and which ones are all clear.

Dig-Smart, LLC offers 2 comprehensive ticket management solutions both aimed at utility operators.

Dig-Smart Professional

As point-of-entry software, Dig-Smart Professional provides simple, out of the box, ticket management functionality which supports GIS integration, mapping, ticket assignments, management controlled permissions and automated, electronic positive response. For more information on Dig-Smart Professional please click here.

Dig-Smart Enterprise

As the flagship product of Dig-Smart, LLC Dig-Smart Enterprise is designed for a utility seeking to deploy enterprise-wide technology that supports multi-user environments and integration with 3rd party vendor solutions. For more information on Dig-Smart Professional please click here.

Dig-Smart, LLC offers 2 additional products aimed at utilities seeking to further maximize the enterprise architecture of our ticket management solutions.

Working exclusively with Dig-Smart Enterprise, Dig-Smart Field gives organizations the power to take electronic, mapped tickets directly into the field, insert notes and comments, attach field photos and post all content back to the database. For more information on Dig-Smart Field please click here.

Dig-Smart SMS

Dig-Smart SMS serves as an out-of-office assistant when no one is around to check for tickets. Using cell phone-based text messaging, mobile teams are quickly alerted of any new emergency tickets. For more information on Dig-Smart SMS please click here.