On the doorstep of one of the world's most powerful forces in nature, the Niagara Region of Ontario, Canada is home to Niagara Falls. This natural wonder draws millions of tourists from all over the world and produces over 5,000,000 kilowatts of output to US and Canadian customers combined. The Niagara Region, shown on the map above, is strategically located to manage the water/wastewater supplies for the 12 Canadian municipalities near Niagara Falls. The Region operates 6 separate water systems and 11 wastewater systems, with more than 500 kms of pipes for water and sewer.
With an existing, yet fragmented ticket management system already in place, the Niagara Region was looking to replace its existing ticket management application and move towards a GIS centric approach. Prior to the implementation of Dig-Smart Enterprise, 3 separate software applications were used to manage the Ontario One Call locates. As previously stated, the existing system was functional however, there were opportunities for improvement.
In December 2009 Dig-Smart, LLC was selected by the Niagara Region as the software solution that could streamline the 3 fragmented applications into one, GIS-centric enterprise environment. In January 2010, that system was brought online with Ontario One Call and the Niagara Region deployed Dig-Smart Enterprise across a Windows Server® Terminal Services architecture.
Remarkably, within one month, the Niagara Region has been able to streamline their ticket management process by 80%. This translates into a cost savings benefit of $30,000 annually. This includes an estimated 300 staff hours typically reserved for positive response notices, a function Dig-Smart Enterprise automates through Dig-Smart Server technology.
For more information about the Niagara Region's Dig-Smart Enterprise project and additional ROI data, please contact Greg Epp, Asset Information Supervisor for the Niagara Region at 1-905-685-4225.
Ships bypass Niagara Falls through the Welland Canal, connecting Lake Erie to Lake Ontario.