RANCHO CUCAMONGA, CA: With countless electronic DigAlert tickets arriving each day, CVWD staff needed a solution to streamline the analytical aspects of staking and marking. Previously, the CVWD had an electronic and automated process of getting DigAlert tickets through the use of Blackberry™ devices. However, an organizational objective to integrate ticket management and GIS was not being achieved with the current model. The lack of GIS integration meant that the amount of time needed to analyze each ticket was greater than it should be. If each ticket was automatically mapped inside the CVWD geodatabase, routing could be streamlined and site visits determined at a much faster pace. Couple this workflow dilemma with the fact that CVWD was already utilizing the industry-leading mobile GIS solution, infraMap by iWater, Inc of Irvine, CA, a robust and off-the-shelf solution was needed to complete the process.

Dig-Smart, LLC was contracted with to provide the GIS-based analyzing environment needed to transpose the tickets into the enterprise geodatabase. In addition, the current workflow of using Blackberry services for Emergency locates would still remain as Dig-Smart Server provided the link to the Blackberry account. However, instead of just receiving an email alert, locators at the CVWD now had the ability to see each DigAlert ticket mapped and overlaid with other spatial data from the GIS. This interface, running on infraMap v6.0 also provided a means to route all DigAlert tickets based on various priority levels including Short Notice, Priority Notice, Standard Notice, etc.

Since launching the solution in early February 2009, the locators from CVWD have greatly reduced the amount of time they are spending on reviewing DigAlert tickets. Thanks to a wireless set-up, locators get immediate notice of new tickets and can easily launch the Dig-Smart Analyzer environment to review the geographic location and information from the record. If the locator determines a site visit is required, he or she processes the ticket to infraMap, which adds the work order to the active queue. A routing element of infraMap then recomputes the new route and through GPS, guides the locator to his respective work for the day.

Locator Frank Barnes electronically reviews a California DigAlert ticket prior to staking the property.

 

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